Effective Date: 05/02/2025

At Mind Your Manners (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit or make a purchase from our website mindyourmanners.in (the “Website”). By accessing or using the Website, you acknowledge that you have read, understood, and agree to the terms and practices outlined in this Privacy Policy.

1. Information We Collect

We collect information to improve your shopping experience and ensure that we deliver the best service to you. The information we collect may be categorized as:

1.1 Personal Information

When you use our Website, create an account, or make a purchase, we collect personal information such as:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (credit card details, billing information)
• Order history
• Account details (username, password)

1.2 Non-Personal Information

We also collect non-personal information that cannot directly identify you. This includes:

• Device information (browser type, operating system, device model)
• IP address
• Geolocation data (only if enabled by the user)
• Log data (date and time of access, pages viewed, actions taken)
• Cookies and tracking data (more on this below)

1.3 Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us improve your browsing experience. We use cookies for several purposes, including:

• Website functionality: Ensuring the Website operates smoothly.
• User preferences: Remembering your preferences such as language, currency, etc.
• Analytics and performance: Tracking website usage and visitor behavior to enhance performance.
• Marketing and advertising: Personalizing ads based on your interests.

You can control or disable cookies via your browser settings, but this may affect the functionality of the Website.

2. How We Use Your Information

We use the personal and non-personal information collected from you for various purposes, including but not limited to:

2.1 Order Processing and Fulfillment

We use your personal information to process your orders, handle payment transactions, provide order confirmation and shipping updates, and manage returns or exchanges.

2.2 Customer Communication

We may use your contact information to:

• Respond to your inquiries and customer service requests.
• Send important updates about your orders or account activity.
• Send marketing communications, promotional offers, newsletters, and product recommendations, if you have opted in.

2.3 Personalization

We use your information to tailor the content and offerings on our Website to your preferences, ensuring a personalized shopping experience.

2.4 Analytics and Improvements

We analyze non-personal data (e.g., website traffic, browsing patterns) to:

• Improve our website’s functionality and user experience.
• Develop new products, services, and features.
• Conduct marketing research and identify trends.

2.5 Legal Compliance

We may process your information as required by law, such as complying with tax regulations, fraud prevention, and adhering to legal proceedings.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business. These include, but are not limited to:

• Payment processors (to securely process payments)
• Shipping providers (to deliver your orders)
• Email service providers (for marketing and communication)
• Analytics tools (to monitor website performance)
• Marketing platforms (for targeted advertising)

These third parties only access the information necessary to perform their specific functions and are required to protect your data.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law, or if such action is necessary to:

• Comply with a legal obligation.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of the Website or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our company, customer information may be transferred as part of the business assets. You will be notified of such transfers and any changes to the Privacy Policy as a result.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

5. Security of Your Information

We implement a variety of technical, administrative, and physical security measures to protect your personal data from unauthorized access, misuse, or disclosure. These measures include:

• Encryption of sensitive information (e.g., payment details).
• Access controls to restrict who can access your information.
• Monitoring and testing to identify and address security vulnerabilities.

While we take security seriously, no online data transmission can be guaranteed to be 100% secure. Therefore, you use our Website at your own risk.

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Rectification

You can access your personal information and correct or update it by logging into your account. If you require additional assistance, contact us at privacy@mindyourmanners.in

6.2 Deletion

You may request the deletion of your account or personal data by contacting our support team at privacy@mindyourmanners.in. Please note that certain information may be retained for legal or business purposes.

6.3 Opt-Out of Marketing

If you wish to stop receiving marketing emails, you can opt out by following the unsubscribe link in our emails or updating your account preferences.

6.4 Data Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

7. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us at privacy@mindyourmanners.in, and we will take steps to delete the information.

8. Third-Party Links

Our Website may contain links to external websites not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their privacy policies before providing them with any personal information.

9. International Transfers

As we operate globally, your personal information may be transferred and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data, regardless of where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we will notify you of any material changes via email or a prominent notice on our Website. By continuing to use the Website after any changes take effect, you agree to the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Mind Your Manners (MYM)
Email: privacy@mindyourmanners.in